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How circa Handles Your Personal Information

Your account data belongs to you. This page explains exactly what we collect when you open an account, fund it through PayPal, Venmo, or Play+, and use our platform — and what we do, and don't do, with that information.

No data sold to third partiesPayment data protected in transitYour rights, clearly statedContact us to request changesState-dependent availability
circa How circa Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Questions about what we hold on your account, requests to correct inaccurate information, or requests to close your account and delete your data all go through the same support path. Our team handles privacy requests separately from general account help so your request reaches the right person the first time. Availability depends on state law and your eligible region.

Team online

Live Chat

Start a chat session from your account dashboard. Tell the agent you have a privacy or data request and they will route it to the right team for you.

Email Support

Send a written request to our support address with your account username and the specific data action you need — access, correction, or deletion.

Account Settings

Some data requests — like updating your address or phone number — can be handled directly inside account settings without contacting support at all.

DATA SECURITY IN PRACTICE

How We Protect and Manage Your Information

Security around your account data runs through several overlapping layers. Data in transit is encrypted via SSL. Payment confirmations from PayPal, Venmo, and Play+ are stored as tokens, not raw account numbers. Login activity is monitored so that a sign-in from an unfamiliar device in Philadelphia or anywhere else triggers an additional verification step before your account opens. We keep your data only as long as your account is active or as required by the state regulations that govern your eligible region.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to see how the platform loads on your device. You can adjust cookie preferences in your browser settings at any time.

Account Security

Logins from unrecognized devices trigger a one-time verification code sent to your registered phone or email before your session opens — an extra layer beyond your password.

Data Retention

Account records are kept while your account is active and for the period required under applicable state rules. Once that window closes, data is deleted from our active systems.

Requesting Changes

You can request access to your data, ask us to correct it, or ask us to delete it. Reach out through live chat or email and we will confirm the action in writing.

Your Privacy Rights at circa

The questions below cover what we actually get asked about data collection, storage, and your rights. If your question isn't here, our live chat team can pull up your account record and give you a direct answer.

We collect your name, address, date of birth, and government-issued ID to verify your identity under state licensing requirements. Your email and phone number are also stored for login and contact purposes.

No. When you pay through PayPal or Venmo, those processors send us a transaction token only. We never see your PayPal or Venmo password, and we do not store your full payment-account credentials.

Start a live chat from your account dashboard or send an email to our support address. Ask for a data access request, and we will compile and send your account record within the timeframe state rules require.

Yes. Contact support via live chat or email and request account closure and data deletion. We will remove your data from active systems once the retention period required by applicable state regulations has passed.

We use session cookies to keep your account active and analytics cookies to monitor platform performance on your device. You can block or clear cookies through your browser settings, though session cookies are needed to stay logged in.

We do not sell your data to advertising networks or data brokers. We share only what is required by state regulators or needed to process payments through PayPal, Venmo, or Play+ under their own published privacy terms.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.